1. Introduction
Bilbo B.V., a company registered in the Netherlands with its registered office at Boxbergerweg 71, 7431 PL Diepenveen, Netherlands, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, educational services, and related platforms.
By accessing our website or enrolling in our courses, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
2. Data Controller
For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), the data controller is:
Bilbo B.V.
Boxbergerweg 71
7431 PL Diepenveen
Netherlands
Email: [email protected]
3. Information We Collect
3.1 Information You Provide
We collect information that you voluntarily provide when you:
- Enroll in our courses
- Submit contact forms or enrollment requests
- Subscribe to newsletters or communications
- Correspond with us via email
- Participate in surveys or feedback forms
This information may include:
- Full name
- Email address
- Phone number
- Postal address
- Course preferences and educational background
- Payment information (processed by third-party payment processors)
- Any other information you choose to provide
3.2 Automatically Collected Information
When you visit our website, we automatically collect certain technical information, including:
- IP address and geolocation data
- Browser type and version
- Operating system
- Referring website URLs
- Pages visited and time spent on pages
- Device identifiers and characteristics
- Cookies and similar tracking technologies (see our Cookie Policy)
3.3 Educational Data
During your enrollment and participation in our courses, we may collect:
- Course progress and completion data
- Assignment submissions and project work
- Feedback and assessment results
- Communication with instructors and support staff
- Portfolio materials you upload or create
4. How We Use Your Information
We process your personal data for the following purposes:
4.1 Course Delivery and Administration
- Processing enrollment requests and course registrations
- Providing access to educational materials and resources
- Communicating course schedules, updates, and assignments
- Assessing progress and providing feedback
- Issuing completion documentation
4.2 Communication
- Responding to inquiries and support requests
- Sending administrative notifications related to your enrollment
- Providing customer support and technical assistance
- Sending newsletters and promotional materials (with your consent)
4.3 Website Improvement and Analytics
- Analyzing website usage and performance
- Improving user experience and functionality
- Conducting research and development
- Troubleshooting technical issues
4.4 Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud and security threats
- Enforcing our Terms of Use
- Defending legal claims
5. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our contractual obligations when you enroll in courses
- Consent: Where you have given explicit consent for specific processing activities
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and website functionality
- Legal Obligation: Processing required to comply with applicable laws and regulations
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data with:
6.1 Service Providers
Third-party service providers who assist us in operating our website and delivering services, including:
- Web hosting providers
- Email service providers
- Payment processors
- Analytics providers
- Course platform providers
These providers are contractually obligated to protect your data and use it only for specified purposes.
6.2 Legal Requirements
We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
7. International Data Transfers
Bilbo B.V. is based in the Netherlands. If you access our services from outside the European Economic Area (EEA), your data may be transferred to and processed in the Netherlands or other countries. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Course enrollment data: Retained for the duration of your enrollment and up to 7 years thereafter for legal and accounting purposes
- Contact form submissions: Retained for 2 years or until the inquiry is resolved
- Marketing communications: Retained until you withdraw consent
- Website analytics: Aggregated data retained indefinitely; individual data for 26 months
After the retention period expires, we securely delete or anonymize your data.
9. Your Rights
Under GDPR and applicable data protection laws, you have the following rights:
9.1 Right of Access
You have the right to request confirmation of whether we process your personal data and obtain a copy of that data.
9.2 Right to Rectification
You may request correction of inaccurate or incomplete personal data.
9.3 Right to Erasure
You may request deletion of your personal data in certain circumstances, such as when data is no longer necessary or consent is withdrawn.
9.4 Right to Restriction
You may request limitation of processing in specific situations.
9.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
9.6 Right to Object
You may object to processing based on legitimate interests or for direct marketing purposes.
9.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
9.8 Right to Lodge a Complaint
You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
10. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
- Incident response procedures
While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please refer to our Cookie Policy.
12. Third-Party Links
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 16 without parental consent. If we become aware that we have collected data from a child without proper consent, we will take steps to delete that information.
14. Marketing Communications
With your consent, we may send you promotional emails about new courses, updates, and educational content. You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us at [email protected]
- Updating your communication preferences in your account settings
Please note that even if you unsubscribe from marketing communications, we may still send you transactional or administrative messages related to your enrollment.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website with a new effective date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
16. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of the Netherlands. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
17. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Bilbo B.V.
Boxbergerweg 71
7431 PL Diepenveen
Netherlands
Email: [email protected]
18. Educational Purposes Disclaimer
All personal data collected and processed by Bilbo B.V. is used exclusively for educational purposes and the administration of our courses. We do not provide financial, career, or professional guarantees. The information we collect helps us deliver quality educational services, but does not constitute professional consultation or advice.